FAQ: What to Do If Internet Goes Down
If your internet connection goes down, please follow the steps below:
Switch to Mobile Hotspot
Connect your system to the company-provided mobile hotspot or your personal hotspot to ensure temporary internet access.
Notify the IT Team Immediately
Send an email to the IT Team without delay. { ithelpdesk@enrichbeauty.com }
In the email, make sure to include:
Your Anydesk ID – so the IT team can connect remotely and troubleshoot.
A photo of the internet device/router – this will help us raise a complaint with the ISP quickly.
Prompt action and complete details help us resolve internet issues faster.